ABOUT US
About Monument Mechanical
A Name You Can Count On, Every Time
At Monument Mechanical, we don’t just fix plumbing, we restore comfort, peace of mind, and reliability to homes and businesses throughout the Greater Boston area. With over 15 years of hands-on experience, we’ve built a reputation for being the plumbing company that people trust when quality, integrity, and responsiveness matter most.
As a family-owned and operated business, our roots run deep in this community. We understand what it means to deliver local service that doesn’t cut corners, overcharge, or leave customers in the dark. Our entire team, from our service techs to our office staff, is committed to treating every client like family, every home like our own, and every project with the utmost professionalism.
Our Core Values: The Foundation
of Everything We Do
We believe great service isn’t just about tools and training, it’s about how you treat people. Our company culture is built around five core values:
Local Pride
We’re not a national franchise, we’re part of this community. From the streets of Newton to neighborhoods across Boston’s North Shore, we’ve built long-standing relationships through local knowledge, personalized service, and a deep understanding of the region’s unique plumbing systems.
Transparency
From our first consultation to final cleanup, you’ll always know what to expect. We provide clear quotes, detailed explanations, and honest answers, no gimmicks, upselling, or surprise fees.
Responsiveness
Your plumbing problem won’t wait, and neither will we. Whether you’re dealing with a burst pipe at 2 AM or a water heater breakdown on a Sunday, our 24/7 emergency team is ready to help.
Craftsmanship
We never cut corners. Our licensed and insured technicians bring top-tier training, high-quality tools, and decades of hands-on experience to every job. We follow building codes to the letter and always aim for long-term solutions, not quick patches.
Customer Respect
We enter every home or business with respect for your time, your space, and your trust. That means showing up on time, wearing protective gear, explaining each step, and leaving your property as clean as we found it.
Our Story: From Humble Beginnings to Trusted Experts
Monument Mechanical began with a simple mission: to provide honest, high-quality plumbing services to local families and business owners in need. Frustrated by the lack of transparency and poor customer service often found in the trades, we set out to create something different, a plumbing company people could genuinely rely on.
Over the years, we’ve grown steadily, not by cutting costs or expanding too fast, but by sticking to our values and delivering consistent results. Today, our vans can be found from Newton to Newburyport, throughout the North Shore, and across surrounding areas, servicing homes, businesses, and new construction projects with unmatched dedication.
Even as we’ve expanded, we’ve stayed true to our small-business values:
Be prompt and prepared.
Communicate clearly and honestly.
Deliver clean, efficient, long-lasting plumbing solutions.
Be there when your clients need you, especially in an emergency.
24/7 Emergency Services: Plumbing Help
When You Need It Most
Plumbing disasters rarely happen during business hours. That’s why we offer true emergency support, 24 hours a day, 7 days a week. When pipes burst, drains back up, or your water heater gives out unexpectedly, our team responds quickly, diagnoses accurately, and restores functionality without delay.
We treat emergency calls with urgency, not as a sales opportunity. You'll always get real help, fast.
Built on Trust. Driven by Excellence.
At Monument Mechanical, we know that trust is earned, not given. That's why we show up on time, do the job right the first time, and stand behind every service with confidence. Our goal isn’t just to be your plumber today, it’s to be the only plumber you’ll ever need.
Whether you’re planning a renovation, expanding your commercial space, or facing a plumbing emergency, Monument Mechanical is here to help with honesty, skill, and genuine care.
Why Choose Monument Mechanical?
In a crowded industry, here’s what sets us apart:
| What We Offer | How It Benefits You |
|---|---|
| Family-Owned Values | You get a partner who cares, not a corporation chasing profit |
| Local Area Expertise | Local Area Expertise We know the codes, conditions, and quirks of New England plumbing. |
| Licensed, Insured Pros | All work is up to code, backed by insurance, and proven experience. |
| Clear Communication | From start to finish, we keep you informed and empowered |
| Flexible Scheduling | Same-day service and evening/weekend availability. |
| Emergency Availability | Rapid response when things go wrong, day or night. |
| Clean, Respectful Crews | We protect your home like it's our own. |
| Upfront, Honest Pricing | No hidden fees. No inflated estimates. |
Let’s Get to Work
Have a project in mind or an issue that needs immediate attention? Don’t wait. Contact Monument Mechanical today for dependable service backed by experience and a name you can trust.
Schedule Online
I confirm that I want to receive messages from Monument Mechanical using the contact information provided.
Service Areas
Saugus, Swampscott, Nahant, Lynn, Salem, Marblehead, Peabody, Danvers, Winfield, Wakefield, North Reading, Reading, Topsfield, Hamilton, Essex, Wynne, Manchester-by-the-Sea, Beverly, Newburyport, Groveland, Georgetown, Rowley, Ipswich, Boxford, Newbury, West Newbury, Haverhill, Merrimac, Amesbury, Salisbury, Andover, North Andover, Methuen, Tewksbury, Billerica, Chelmsford, Bedford, Burlington, Wilmington, Woburn, Winchester, Stoneham, Malden, Medford, Arlington, Watertown, Belmont, Melrose, Revere, Cambridge, Boston, Everett, Somerville, Waltham, Newton, Wellesley, Needham, Weston, Concord, Lincoln, Maynard, Natick, Sudbury, Wayland, Acton, Carlisle, Lexington, Westford, Dracut.
Get In Touch
Hours
Mon – Sat 9:00am – 8:00pm
Sunday – CLOSED
Phone Number:
Stay Connected
